Terms of Service

1. Description of Service

These Terms of Service govern your access to and use of Vexafast (legally operated under Vexafast). Vexafast is a software-as-a-service (SaaS) platform designed exclusively for commercial and business-to-business (B2B) use, providing conversational automation, lead handling, and AI agent integration via the official WhatsApp Business Cloud API. Complete operator identification is provided in our Legal Notice, and data protection practices are detailed in our Privacy Policy.

2. Account & Client Responsibilities

• You agree to provide accurate, current, and complete corporate registration information.
• You are solely responsible for maintaining the confidentiality of your credentials, tokens, and administrative logins.
• All activities, messages, and operations carried out under your account or phone numbers are deemed authorized by you.
• You must promptly report any unauthorized use or security incident to hola@example.com.

3. Acceptable Use Policy

In using Vexafast, you agree to:

• Use the platform exclusively for lawful commercial communication and customer support.
• Strictly refrain from spamming, unsolicited broadcast messaging, fraudulent schemes, deceptive marketing, or malware distribution.
• Refrain from transmitting content that is defamatory, harassing, obscene, infringing on third-party intellectual property, or contrary to public order.
• Not attempt to reverse-engineer, decompile, interfere with, or bypass any security features or platform usage quotas.

4. Compliance with Meta & WhatsApp Policies

Because Vexafast connects directly to the official WhatsApp Business Cloud API, you agree to strictly adhere to Meta’s platform policies:

• Prior Consent (Opt-in): You certify that you have collected prior, verifiable consent from end recipients before sending proactive, business-initiated messages or templates.
• WhatsApp Business Policies: You must comply with the WhatsApp Business Policy and Meta’s Commercial Terms at all times.
• Quality Rating & Number Suspension: Meta actively tracks messaging quality, spam reports, and block rates. While Vexafast adheres to certified Tech Provider technical standards, you remain solely responsible for your messaging practices. Vexafast bears no liability for rate limits, tier downgrades, or temporary/permanent number suspensions imposed by Meta for policy violations.

5. Artificial Intelligence (AI) Automation Disclaimer

Vexafast includes intelligent automation features powered by advanced large language models (LLMs). By enabling AI features, you acknowledge and agree that:

• Generative AI models are inherently probabilistic and may occasionally produce inaccurate, incomplete, or unintended outputs.
• To the maximum extent permitted by law, Vexafast accepts no liability for AI hallucinations, semantic inaccuracies, unauthorized discounts, misstated quotes, or unapproved commitments made by automated agents.
• You are solely responsible for reviewing, configuring prompts, supplying accurate knowledge bases, and supervising the behavior of your automated conversational agents.
• You agree to defend and hold harmless Vexafast against any third-party claims arising from AI-generated responses in your support channels.

6. Intellectual Property

Vexafast, its software, APIs, interface designs, and documentation remain the exclusive property of the operator. Access is granted under a limited, revocable, non-exclusive license. All end-customer data, conversation records, and contact catalogs uploaded or received by your account remain your property.

7. Limitation of Liability

The service is provided on an "as-is" and "as-available" basis. To the maximum extent permitted by law:

• We do not warrant that service will be uninterrupted or error-free during external outages of Meta's network or upstream cloud hosting providers.
• We shall not be liable for indirect, incidental, special, or consequential damages, or loss of profits.
• Our total aggregate liability for any claims under these terms shall not exceed the amount actually paid by you for the service during the preceding three (3) months.

8. Suspension & Termination

You may cancel your subscription at any time according to your plan's terms. Vexafast reserves the right to suspend or terminate service immediately in cases of illegal activity, abusive spamming, security compromises, or severe breaches of these terms or Meta’s policies.

9. Contact & Amendments

We may update these terms periodically to reflect service or legal changes. Continued use of the platform signifies acceptance of updated terms. For inquiries, email us at hola@example.com.