User Data Deletion Instructions

1. Who This Applies To

This document details how to submit a request for the deletion of personal data processed by Vexafast. It applies to both business clients registered on our platform and end users who have engaged in WhatsApp conversations with a company utilizing our automation and AI services.

2. How to Request Data Deletion

To initiate a deletion request, send an email to hola@example.com with the subject line «User Data Deletion Request» and provide the following verification details:

• Full legal name.
• Registered account email or contact email address.
• Associated WhatsApp phone number in international format (e.g., +1 555 123 4567).
• Name of the business or brand you interacted with via WhatsApp (if applicable).
• Requested action: Complete data deletion, data access, or data rectification.

3. Identity Verification

To safeguard user privacy and prevent unauthorized or malicious deletion requests, we verify the ownership of the associated email or WhatsApp number prior to executing any deletion. We may send a one-time verification code or confirmation prompt. If ownership cannot be established, the request cannot be executed and you will be informed accordingly.

4. Response & Execution Timeframes

• Acknowledgment of Receipt: We will confirm receipt of your request within 72 business hours.
• Execution Period: Permanent data deletion is executed within a maximum of 30 calendar days following successful identity verification.
• Completion Notice: A formal confirmation email will be delivered once deletion is completed.

5. What Data is Deleted

• WhatsApp Conversation Records: Chat transcripts, messaging metadata, contact names, and phone numbers stored in our active databases.
• Client Account Credentials: Upon account cancellation, API access tokens, secrets, and agent configurations associated with WhatsApp Business Cloud API are purged.
• AI Subprocessor Data (OpenAI): Data transiently sent for response generation is purged according to OpenAI's strict commercial data retention policies (maximum 30 days).

6. Automatic Data Deletion Upon Service Termination

When a business client closes their account or disconnects their WhatsApp phone number from Vexafast, API credentials are revoked immediately and operational conversation records are automatically purged following the conclusion of our 60-day contractual retention window.

7. Legal Exceptions & Mandatory Retention

In limited situations, certain records may be retained strictly as required by law, taxation regulations, or active dispute resolution. Any such records remain locked, isolated from active processing, and are permanently erased once the statutory retention window expires.

8. Contact & Support

If you have any questions regarding your data or wish to check the status of a pending request, please contact us at hola@example.com. You may also review our Privacy Policy and our Terms of Service.